We're here to help make your returns experience as smooth as possible. If you have any questions along the way, please feel free to reach out to us by emailing help@cultpens.com we're always happy to assist.
**International Orders**
For orders placed through Global-e (orders going outside the UK, with order numbers beginning GE...), the returns process is slightly different. Global-e will guide you through the return steps to make things easier and provide tracking services directly [here]. They also have a helpful page of FAQs covering international shipping and returns. If you have questions about pens or any of our products, we're your best resource—Global-e knows international shipping, but we know pens! Please don't hesitate to ask us anything product-related.
**Changed Your Mind?**
We understand that sometimes you change your mind, and we're here to make returns easy. Within 30 days of receipt, you're welcome to return any item for any reason, as long as it's in resaleable condition (unless it’s a personalised or special order item). Return postage is at your expense. If you have inked a fountain pen, please contact us to discuss whether we can accept it back; usually, there’s a £10 fee to cover cleaning the nib and feed. You can choose a refund or exchange—just package your item properly, include all parts of your item including any gift boxes, converters, spare cartridges and send it tracked, Please make sure you include a note with your order number and your requested action.
**Cult Pens ‘Pre Loved’ Products**
These items come with a clear description of any minor imperfections. You can return them in line with our standard returns policy; however, exchanges or nib swaps aren't available for pre-loved items. We appreciate your understanding.
**Ordered the Wrong Item or Want an Exchange?**
No worries at all, we're happy to assist. Simply send the item back with a note of your order number and what you'd like to exchange it for. We usually process exchanges within a couple of days of receipt and can debit or credit any price difference to your card. Please note that refunds for personalised products are only available if the product is defective, so please double-check your personalisation options before ordering. Thank you for choosing us!
**Damaged or Defective Items**
We know receiving a damaged or defective item can be stressful, and we're here to make it right. Please contact us before returning anything so we can minimize hassle for you. Many issues turn out to be simple fixes—just email us at help@cultpens.com, and we'll resolve your problem quickly. We appreciate your patience and understanding.
**Fountain Pen Nib Exchanges**
Where alternative nib sizes are available, we can usually swap within 28 days of purchase if the returned nib is in perfect condition. Inking the nib is not a problem.
**Returns Checklist**
To return an item, please:
- Package it securely
- Send it tracked
- Include a note with your order number and what you'd like us to do
If you have any doubts or need help during the process, please contact us. We appreciate your patience and understanding.
**Return Address:**
Returns
Cult Pens
Unit 8 Millennium Place
Tiverton Business Park
Tiverton EX16 6SB
United Kingdom
Phone: 01884 259856
Thank you for choosing Cult Pens. We're here to make your experience as easy and pleasant as possible.