Q. How do I contact you?

A. Please see the Contact Us page. If you have a question please read the information below, which covers most of the questions we are asked.
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Q. What are your terms and conditions?

A. You can see our full T&C here.
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Q. What are your delivery charges?

A. Please refer to our Delivery Information page.
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Q. Do I need to register?

A. No! No usernames, passwords or annoyingly irrelevant questions - just fill your basket and then checkout with your address and payment details.
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Q. Can I have my order delivered to a separate address?

A. Yes, if you're in the UK. Just check the box for separate delivery address on the first page of checkout. Sorry - we only deliver to card address for non-UK orders.
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Q. Do you sell to personal customers / businesses / corporates / public sector?

A. We will supply anyone with anything in any quantity! Whether you're a home user who wants a few pens or refills, or a business looking for thousands, we're happy to supply to you.
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Q. How do I shop?

A. Use the 'Add to Basket' buttons by each product to fill up your basket. If you wish to change the quantity of an item or delete an item from your basket, use the 'View Basket' link at top right - make your change and press the 'Update' button below the basket.
When you're finished shopping click the 'Checkout' link at top right. Select your shipping destination country and press 'Next' - at this point you will have confirmation of the total cost of your goods including shipping. Enter your address and card details and you're done. You will receive an automatic email acknowledging your order (if you don't either you entered your email address incorrectly or your spam filter is blocking us!). If you need to change your order for any reason please email or phone us as quickly as possible.
You will receive another email advising you when your order ships - if you do not receive any emails, please check your junk mail box!
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Q. Is it safe to order from your site?

A. As safe as any reputable web site. Our checkout pages are protected by a secure certificate from Comodo:
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Before you enter any card details you will be transferred to Actinic Payments - our payment service provider running on a secure server.
We think you can trust the security of our systems, but if you're nervous about credit card transactions over the internet, when you check out you can select to pay by cheque (see below) or by printing out an order form for you to fill in card details to send through the post or by fax, or you can provide them over the phone.
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Q. What credit and debit cards do you accept?

A. We accept Visa, MasterCard, Switch, Maestro, Visa Electron, Visa Delta, Solo and American Express cards.
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Q. Can I pay by cheque, postal order or money order?

A. We can accept UK postal orders or UK bank cheques in pounds sterling only. PLEASE DO NOT just send us a cheque for what you think your order should come to - please use our online shopping basket as normal and go to Checkout, then select Send Cheque as your payment method. This way you will get the correct total to pay and we will have all the despatch information that we require! Print the receipt page or the order confirmation email and send with a cheque for the total amount, made payable to 'Cult Pens', to
The SQL Workshop Ltd
Unit 5 Tiverton Trade Centre
Lowman Way
Tiverton
EX16 6SR
Please write your order number on the back of the cheque and include a daytime phone number in case of queries. Please allow up to 7 days for cheque clearance.
We DO NOT accept International Money Orders.
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Q. Can I pay via PayPal?

A. No, sorry, we do not have facilities to accept payment via PayPal.
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Q. You don't seem to stock my favourite product. Can you supply it?

A. Possibly! Take a look at our information on Special Orders. Let us know about products you'd like to see us feature using the Contact Us page.
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Q. Do you ship to USA/Europe/elsewhere?

A. Yes we ship virtually everywhere - please refer to the information about delivery.
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Q. How much would my order cost me?

A. To see the total cost of any order to any destination, simply add the items you're interested in to your basket. Click Checkout, select your country (and your state, if you live in the USA or Canada), and press Next. You will then see the total cost with any taxes and shipping charges applicable. You do not need to provide any personal details at this stage. The total amount is displayed in British pounds sterling - you can convert this amount to your local currency - see information below.
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Q. Do you supply a full VAT receipt?

A. Yes - a full UK VAT receipt is included with all shipments.
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Q. Do I pay VAT?

A. UK and EU customers pay the VAT-inclusive price. All other countries pay the VAT-exclusive price. Note for overseas customers - VAT is UK sales tax.
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Q. Can you ship VAT-free to EU countries?

A. Yes - but you will need to advise your EU VAT number by phone, fax or email at the time you order. We can then deduct VAT before shipping. Please note we cannot retrospectively deduct VAT!
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Q. Can you ship VAT-free to the Channel Islands?

A. Yes, simply select Channel Islands (UK) as your destination delivery country and VAT will automatically be deducted.
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Q. How much is the item I want in US dollars?

A. We only charge in UK pounds sterling. The price you pay in US dollars will depend on your credit card company's exchange rate. You can check the bank rate here, but note that your card company will almost certainly charge a slightly less favourable rate. We advise you to check with your card company if you're unsure.
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